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3.4
3.4.1
3.4.2
ChipProg Device Programmers
Getting Assistance
On-line Help
The ChipProgUSB software has a pretty comprehensive context-sensitive on-line Help . To access it press
the F1 key or use the Help menu . Almost every F1 .
In most cases you can find the necessary topic by searching for a keyword. For example, if you type "Verify"
in the first box of the Find tab, the third box will list the topics related to the programming verification.
Choose an appropriate topic from this list and press Display
Technical Support
During a product’s warranty period Phyton provides technical support free of charge. Though we have been
selling the ChipProg programmers for many years the product software may contain minor bugs and some
programming algorithms may not be stable on some of the supported devices. We kindly ask you to report
bugs when you get an error message or have a problem with programming a particular device or devices.
We commit to prompt checking of your information and fixing the detected bugs.
To minimize difficulties operating with ChipProgUSB it is highly recommended to get familiar with the
manual before using the programmer. The ChipProgUSB - user interface is quite standard and intuitive,
however it includes some specific functions and controls that the user should learn about.
Before contacting Phyton
Make sure that you use the latest ChipProgUSB version that is always available for free download from
the http://www.phyton.com.
Make sure the detected error can be reproduced in the same working environment and is not a casual
glitch.
When contacting us
Please, provide our technical support specialists with the following information:
Name of the ChipProg model and its serial number, if one exists.
Date of purchase, the Phyton invoice number, if available.
Software version number taken from the About information box.
Basic parameters of your computer and operating system.
The device type, mechanical package and the type of the adapter if one is used.
Descriptions of detected errors, relevant bug reports and error screen shots.
Please send your requests or questions to support@phyton.com . This is the easiest way to get
professional and prompt help. Also, see Contact Information .
? 2010 Phyton, Inc. Microsystems and Development Tools
发布紧急采购，3分钟左右您将得到回复。
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